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2013年1月主要快递企业有效申诉服务问题统计表
单位：件有效申诉/百万件快件
|
企业名称 |
申诉率 |
其中 |
||
|
快件延误申诉率 |
快件丢失申诉率 |
快件损毁申诉率 |
||
|
国通 |
93.4 |
36.6 |
12.3 |
3.4 |
|
天天快递 |
90.3 |
43.1 |
17.7 |
4.4 |
|
宅急送 |
84.8 |
42.1 |
8.9 |
2.4 |
|
韵达快运 |
76.9 |
32.0 |
17.8 |
3.9 |
|
港中能达 |
58.6 |
21.4 |
14.4 |
1.9 |
|
申通快递 |
57.4 |
20.3 |
12.1 |
3.3 |
|
优速 |
56.5 |
23.6 |
7.0 |
2.9 |
|
汇通快运 |
51.1 |
19.6 |
9.4 |
2.8 |
|
中通速递 |
40.7 |
14.4 |
8.1 |
2.5 |
|
圆通速递 |
36.6 |
13.0 |
8.7 |
2.2 |
|
速尔 |
36.1 |
9.6 |
5.8 |
3.4 |
|
邮政快递 |
25.9 |
12.3 |
2.6 |
0.5 |
|
TNT |
10.5 |
2.6 |
2.6 |
0.0 |
|
全一快递 |
10.3 |
3.1 |
3.6 |
0.0 |
|
顺丰速运 |
6.2 |
1.8 |
0.7 |
0.7 |
|
UPS |
6.2 |
1.2 |
0.6 |
0.6 |
|
DHL |
2.9 |
0.4 |
0.0 |
0.4 |
|
FedEx |
2.8 |
0.6 |
0.0 |
0.6 |
|
民航快递 |
2.3 |
0.0 |
0.0 |
0.0 |
2013年1月，快递企业对省（区、市）邮政管理局转办的申诉未能按规定时限回复的有362件。
|
公司名称 |
北 |
天 |
河 |
山 |
内 |
辽 |
上 |
江 |
浙 |
福 |
山 |
河 |
湖 |
湖 |
广 |
重 |
四 |
贵 |
陕 |
甘 |
青 |
新 |
合计 |
|
天天快递 |
0 |
34 |
0 |
2 |
0 |
0 |
0 |
2 |
1 |
0 |
0 |
0 |
3 |
0 |
17 |
0 |
0 |
0 |
0 |
1 |
0 |
3 |
63 |
|
飞康达 |
52 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
56 |
|
申通快递 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
37 |
4 |
0 |
0 |
0 |
0 |
42 |
|
中通速递 |
7 |
20 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
0 |
0 |
1 |
2 |
0 |
33 |
|
中国邮政 |
0 |
0 |
4 |
0 |
4 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
6 |
2 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
10 |
27 |
|
龙邦物流 |
1 |
0 |
1 |
0 |
0 |
3 |
0 |
1 |
2 |
0 |
1 |
0 |
0 |
0 |
2 |
0 |
1 |
3 |
1 |
0 |
0 |
2 |
18 |
|
港中能达 |
4 |
0 |
2 |
0 |
0 |
0 |
1 |
2 |
3 |
1 |
0 |
1 |
1 |
1 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
17 |
|
国通（原CCES） |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
11 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
12 |
|
快捷速递 |
7 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
8 |
|
宅急送 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
1 |
0 |
0 |
0 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
7 |
|
邮政快递（EMS） |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
5 |
|
韵达快运 |
0 |
1 |
0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
5 |
|
汇通快运 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
3 |
|
如风达快递 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
3 |
|
圆通速递 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
顺丰速运 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
全峰快递 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
优速 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
速尔 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
全一快递 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
TNT |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
|
其他 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
2 |
1 |
0 |
0 |
49 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
56 |
|
合 计 |
72 |
56 |
9 |
4 |
6 |
3 |
2 |
5 |
7 |
4 |
5 |
6 |
11 |
4 |
91 |
5 |
38 |
8 |
1 |
5 |
3 |
17 |
362 |
三、消费者申诉区域分布情况
1月，各省（区、市）邮政管理局认真及时处理消费者申诉。
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